Gross sales decrease in 2020: 66% to 70%
2150 S. Washburn St.
Oshkosh, WI 54904
Phone: (920) 236-8000
EXECUTIVE CHAIRMAN: David Juedes
CEO: Chip Juedes
CHIEF CULTURE OFFICER: Audra Mead
CHIEF EXPERIENCE OFFICER: Beth Marino
CHIEF INFORMATION OFFICER: Sam Hilgendorf
Private company majority-owned by Chip and David Juedes.
84% business travel, 12% leisure, 4% other.
Subsidiaries include Fox Group Vacations and Fox Meetings and Incentives. Affiliate of BCD Travel.
Member of Signature Travel Network.
Launched Coronavirus Resource Hub 10 days before U.S. travel ban.
Increased staffing to make proactive calls to travelers to help them navigate airline schedule changes and waivers and to get them home.
In days leading up to the U.S. travel ban, proactively identified travelers in high-risk areas and where travel restrictions were changing rapidly.
Developed custom waivers table and paired it with airline ticket-tracking platform to automate the utilization of unused tickets for travelers booking online. As a result, reduce customers’ unused-ticket inventory by 45%.
Developed process that captures refunds on previously nonrefundable tickets, helping clients secure savings that were previously not available.
Introduced virtual consultations for vacation travelers.
Partnered with client Exact Sciences to provide all Fox customers with Covid-19 PCR tests to enable business travel and return to offices.
Forecasts travel volume returning at 50% to 70% of pre-pandemic levels by the end of the year across all business lines.
Forecasts robust industry recovery in 2023.
Originally Appeared On: https://www.travelweekly.com/Power-List-2021/Fox-World-Travel